Student using Career Success Quick Chat

Get personalized internship and career search advice from the comfort of home with Career Success Quick Chat & Virtual Drop-In Hours!


Career Success Quick Chat:

Monday: 3 to 5 p.m.
Tuesday: 9 to 11 a.m.
Thursday: 9 to 11 a.m.
Friday: 9 to 11 a.m.

Virtual drop-in hours:

Monday | 10:00 a.m. to 12:00 p.m. & 2:00 to 3:00 p.m
Tuesday | 1:00 to 4:00 p.m.
Wednesday | 8:00 a.m. to 12:00 p.m. & 1:30 to 3:30 p.m.
Thursday | 11:00 a.m. to 1:00 p.m. & 2:00 to 4:00 p.m.


If this is your first time using the Career Success Quick Chat or CarmenZoom, you will need to download Zoom, CarmenZoom’s dedicated chat tool that can only be accessed via the desktop and mobile app.

Click here for instructions on how to use access Career Success Quick Chat (PDF).



The fine print:

Before logging in please read through these instructions in their entirety.

The Career Success Quick Chat will not be operated when the University is closed and the following times:

  • Offices Closed: November 11, 26-27, 2020, December 24-25, 2020, January 1, 18, 2021
  • Science Career Fair: October 6, 2020
  • Government, Public Policy & Civic Engagement Career Expo: March 24th, 2020

If you have questions outside of these times, you can email us at or stop in our office, in Denney 100, during our Virtual Drop-in hours. If you do send a message to a coach outside of normal hours your question will not be responded to.

This chat is only to be used by students in the College of Arts and Sciences. We will ask for your name.# to verify your identity before we begin the chat. If you are not a student enrolled in the College of Arts and Sciences, please contact your career center for assistance. If you are an employer, please email with your inquiry.

This chat is designed to answer short inquiries, such as “How do I select a Career Community?” or “What’s the best way to search for an internship?” If you need more significant assistance, such as help creating or editing a resume, please attend our walk-in hours or schedule an appointment with your Career Coach via Handshake.

We try to serve all students as quickly and efficiently as possible. We ask your patience in the event that a coach is responding to several students at one time. The coach may tell you they will finish advising some students before they get to your query. In very busy times you may be directed to a backup coach to help deal with volume appropriately.

In order to protect your confidential information, there are some topics we cannot discuss using Career Success Quick Chat. They include, but are not limited to:

  • Your GPA or Grades
  • Identifying Information such as SSN, Driver’s License Number or Credit/Debit Card numbers
  • Financial Aid or Loan Information
  • Immigration or Visa Status
  • Healthcare-related information

Thank you for taking the time to read these guidelines. By using our chat service you agree to follow these policies. If you do not follow any of these policies we reserve the right to remove you from our chat.

Get Started

We run the Career Success Quick Chat via CarmenZoom’s dedicated chat tool that can only be accessed via the desktop and mobile app, not the browser based version. So, if this is your first time using the Career Success Quick Chat or CarmenZoom, you will need to download Zoom.

  1. Download “Zoom Client for Meetings” from, if you’re on a computer. If you’re using a phone or tablet, download the “Zoom Cloud Meetings” app from the Apple store or Google Play depending on your operating system.
  2. Once downloaded, you will see the main welcome screen with the option to “Join a Meeting” or “Sign In”. Click on “Sign In.”
  3. On the following screen select “Sign In with SSO” on the top of the right column.
  4. On the next page, enter “osu” into the domain box and hit continue.
  5. You will then be directed to the standard OSU SSO page. Enter in your name.# and password to access Zoom.
  6. Once logged into Zoom, you have to add ASC Career as a contact. To do this, click on your contacts tab. Then, click the [+] button located in the upper right hand corner of your contacts list. After you click the [+] button, you will select “add a contact”. Add in the ASC Career email address to search. Press “add contact.” An invitation will be sent to ASC Career and you will be approved.
  7. To access the chat feature select “Chat” from the top navigation bar. Then enter in into the “Jump To” bar in the top left.
  8. Send a message in the chat with your name.# and your session will begin.

Congratulations, you’re now set to chat with a coach!